Personal Data Notice

Last updated: 3 November 2026

This notice explains how personal data you share with Interguiding is processed under Law No. 6698 on the Protection of Personal Data (KVKK).

1. Data controller

Interguiding is a brand of Kayais Sağlık Turizmi ve Konaklama Hizmetleri San. Tic. Ltd. Şti. This company is the data controller for your personal data.

Address: Yüzüncüyıl Mah. Hakan Sepetçi Cd. No:3, Arkat Plaza A Blok D:5, Nilüfer / Bursa
Email: [email protected]
Phone: +90 533 040 43 00

2. Personal data processed

Identity and contact information: your name, email address and phone number.
Request information: your message, the page from which you submitted the form, the doctor you selected and the language you used.
Health data: complaints, medical reports, imaging results and photographs you provide to us.
Travel information: identity, passport and travel information you share when requesting transport and accommodation planning.
Consent and transaction records: the date and time you gave explicit consent and server logs kept for the secure operation of the site.

3. Purposes of processing

To receive your request, contact you and answer your questions.
To arrange for your medical reports to be assessed by a specialist.
To arrange the treatment plan, appointment, travel, accommodation, transfer and interpreter support.
To plan follow-up and check-ups after treatment.
To fulfil legal obligations, meet requests from competent authorities and protect our legal rights.
To ensure the security of the site and records.

4. Collection methods and legal grounds

Your data is collected from information you provide directly through the website form, WhatsApp, email, telephone and face-to-face meetings.

Your identity, contact, request and travel information is processed under Article 5 of the KVKK on the legal grounds of the conclusion or performance of a contract, fulfilment of our legal obligations, establishment, exercise or protection of a right, and our legitimate interest, provided that your fundamental rights are not harmed.

Your health data is sensitive personal data. Under Article 6 of the KVKK, this data is processed on the basis of your explicit consent or, for the purpose of carrying out medical diagnosis and treatment services, by persons subject to a duty of confidentiality or authorised institutions and organisations.

5. Transfer of data

Your data may be transferred to the following recipients only to the extent necessary for the above purposes:

Partner hospitals and physicians for assessment and treatment.
Providers of accommodation, transport, transfer and interpreting services for the services you request.
Companies providing the site’s hosting, email and communication services.
Legally authorised public institutions and organisations.

When you correspond with us via WhatsApp, your messages are processed by the provider of that service. Where service providers’ servers are located abroad, transfers are made in accordance with the conditions in Article 9 of the KVKK.

6. Retention period

Your data is retained for the period required by the purpose of processing and for the retention periods prescribed by applicable legislation. When these periods expire, it is deleted, destroyed or anonymised.

7. Your rights

Under Article 11 of the KVKK, you have the following rights:

To learn whether your personal data has been processed and, if so, request information about it.
To learn the purpose of processing and whether it is used in accordance with that purpose.
To learn the third parties to whom it has been transferred in Türkiye or abroad.
To request correction if it has been processed incompletely or inaccurately.
To request deletion or destruction under the conditions provided for in the KVKK.
To request notification of correction, deletion and destruction to third parties to whom the data has been transferred.
To object to a result against you arising from analysis exclusively by automated systems.
To seek compensation for damage suffered as a result of unlawful processing.

You may withdraw your explicit consent at any time. Withdrawal does not affect processing carried out up to that date; however, it may prevent assessment and treatment planning from continuing.

8. Applications

You may submit requests concerning your rights, together with information verifying your identity, in writing to the above address or to our email address. Your request will be concluded free of charge within 30 days at the latest; if the process entails an additional cost, the fee in the tariff set by the Personal Data Protection Board (Kişisel Verileri Koruma Kurulu) may be charged. If your application is rejected, you find the response inadequate or no response is given in time, you may lodge a complaint with the Board.