Privacy Policy
Last updated: 3 November 2026
This policy explains how your information is handled when you use the Interguiding website. The site is operated by Kayais Sağlık Turizmi ve Konaklama Hizmetleri San. Tic. Ltd. Şti. Details about the processing of your personal data and your rights are set out in the Personal Data Notice.
1. Information we collect
You do not need to register or provide information simply to browse the site. When you complete the appointment form, your name, email address, phone number and message are recorded, along with the page from which you submitted the form, the doctor you selected, the language you used and the date of your consent. This information is also sent to our team by email.
For the secure operation of the site, technical information such as your IP address, browser information and the page visited may be retained in the hosting service’s server logs.
2. Health data
Your medical reports, images and complaints are health data. We use this information only for assessment and treatment planning and share it only with physicians, hospitals and team members required for that purpose. Please include only information necessary for your request in the form or your messages.
3. How we use your information
We use your information to respond to your request, carry out treatment and travel planning, fulfil legal obligations and ensure the security of the site. We do not sell your information or use it to send you marketing messages.
4. Cookies
The site does not use analytics or advertising cookies to track visitor behaviour. Session cookies are used only for site administrators who log in to the administration panel.
On pages with a map, Google Maps loads when you reach the map area. Google may use its own cookies and receive information such as your IP address at that time.
5. External links
The site contains links to WhatsApp, Instagram, Facebook, YouTube, TikTok and Google Maps. When you click these links, the privacy rules of the relevant service apply. Messages you write via WhatsApp reach us through that service.
6. Sharing and retention
Your information is shared only with service providers required for your request, companies providing the site’s technical infrastructure and legally authorised institutions. Information is retained for as long as required by the purpose and prescribed by legislation, then deleted, destroyed or anonymised.
7. Security
We take reasonable technical and administrative measures to protect your information against unauthorised access, loss and misuse. However, no transmission over the internet is entirely risk free.
8. Persons under 18
An application for a patient under 18 must be made by a parent or legal representative.
9. Applicants from the European Union
If you are in the European Union or European Economic Area, you may have rights under the General Data Protection Regulation (GDPR) to access, rectify and erase your data, restrict processing, object and data portability, and the right to lodge a complaint with the supervisory authority in your country. You can submit your requests to the email address below.
10. Changes and contact
We may update this policy when necessary; the current version is published on this page. For questions, you can contact us at [email protected] or on +90 533 040 43 00.